Conditions for Returns

At Solution Enterprises, your satisfaction is our top priority. We understand that sometimes circumstances may require you to return a product. Here’s a detailed explanation of our return and refund policy:

Conditions for Returns:

To initiate a return, please ensure the following conditions are met:

  • Customers can provoke returns inside 30 days of purchase.
  • The product must be unused, unworn, unwashed, and free from any flaws.
  • For fashion products, you may try on the item to check the fit, but it should still be in unworn condition.
  • The original tags, user manuals, warranty cards, freebies, invoice, and accessories must be included.
  • The product should be returned in its original and undamaged manufacturer’s packaging/box. If the product was delivered in Solution Enterprises packaging/box, please return it in the same packaging/box. Do not apply tape or stickers directly to the manufacturer’s packaging/box.

Valid Reasons to Return an Item:

You can request a return under the following circumstances:

  • The delivered product is damaged (physically destroyed or broken) or defective (e.g., unable to switch on).
  • The delivered product is incomplete, missing items, or accessories.
  • The delivered product is incorrect (e.g., wrong product/size/color, counterfeit, or expired).
  • The delivered product does not match the product description or picture (i.e., the product is not as advertised).
  • The delivered product does not fit (i.e., size is unsuitable).

Return Process:

If your product meets the conditions for return and falls under one of the valid reasons mentioned above, please follow these steps:

  • Log in to your Solution Enterprises account.
  • Navigate to the “Returns” section.
  • Select the specific order and item you wish to return.
  • Fill out the return request form, providing details of the reason for return.
  • Our support team will review your request and guide you through the next steps.
  •  

“OR”

  • Return Visits: Return charges are paid via way of the client except the go again is because of a mistakes on our element.
  • Refunds: The precise charge method can be refunded within 7-10 enterprise days of receiving the again object(s).
  • Refund Policy: Refunds will only be given for returns that meet the requirements of our return coverage.
  • Refund Procedure: Once you go back has been acquired and reviewed, we will notify you via electronic mail.
  • If standard, your refund may be processed and a credit can be applied to your authentic charge technique.
  • Late or unavailable refunds: If you do no longer acquire your refund within the particular time, please contact our customer service.
  • Change: We don’t make direct changes. If you want every different item, please start decrease again and post a modern day order.
  • Terms of Use: For any questions or issues approximately our returns and refund insurance, please contact our customer support group at purchaser. info@solutionmart.pk

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