Faq’s

How do I place an order on Solution Enterprises?
  • To place an order, follow these simple steps:
  • Browse our website and select the product you want.
  • Click Add to Cart.
  • Review your items in the cart and proceed to checkout.
  • Provide shipping information and payment details.
  • Confirm your order, and you're done!
How can I track my order?

Tracking your order is easy. Once your order is confirmed, you will receive a tracking number via email or SMS. You can use this number to check the real-time status and location of your delivery.

What is your return policy?

We offer a hassle-free return policy. If you receive a damaged, defective, incorrect, or incomplete product, please initiate a return request within 15 days. Check our "Return & Refund" section for full details.

How do I contact your customer support team?
  • You can reach our support team through multiple channels:
  • Live Chat: Click the live chat icon on our website for instant assistance.
  • Phone: Call us at +73 099 321 312. We're available 24/7.
  • Email: Send your inquiries to [info@solutionmart.pk](mailto:info@solutionmart.pk).
  • Contact Form: Fill out the form on our "Contact Us" page, and we'll get back to you promptly.
. What payment methods do you accept?

We offer a variety of payment options, including credit/debit cards, online banking, and cash on delivery (COD). Choose the method that suits you best during checkout.

. Is my personal information safe with Solution Enterprises?

Yes, your privacy and data security are paramount to us. We employ industry-standard security measures to protect your information. For more details, refer to our "Privacy Policy."

Do you offer warranties on products?

Yes, we provide warranties on select products. The warranty period and terms vary by category. Please check the product description or refer to our "Warranty Policy" for specific information.

Are your products authentic?

Absolutely. All our Daraz Mall items are 100% authentic and backed by Trusted Brands. We even offer a 2x Money Back Guarantee on Daraz Mall products. (Note: Groceries and Digital Goods are excluded.)

How can I stay updated on your latest products and promotions?

   - Subscribe to our newsletter to receive regular updates on new arrivals, special promotions, and exclusive offers. You can do this on our "Newsletter" page.

Where can I find your main office?

Our main office is located at:

Office Address: Office No. 08, 3rd Floor, Rabi Center, Adamjee Road, Saddar, Rawalpindi.

These FAQs should provide your customers with valuable information and enhance their shopping experience on your e-commerce website. 

Feedback and Suggestions:

We value your feedback and are continually striving to improve our services. If you have any suggestions, comments, or ideas to share, please feel free to reach out. Your input helps us serve you better.

Stay Updated:

To stay informed about the latest updates, promotions, and news from Solution Enterprises, consider subscribing to our newsletter. You can do so by visiting our [Newsletter](link to Newsletter signup) page.

At Solution Enterprises, we’re dedicated to providing you with the best possible experience. Our Help Center is designed to empower you with the information you need to make informed decisions and enjoy a seamless shopping experience with us.

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